These Terms and Conditions, hereinafter referred to as T&Cs, establish the conditions governing the use of the online store at www.companhiaatlantica.pt, which the User agrees to comply with, and are accessible at any time.
The website owner may, at any time, modify all or part of the T&Cs posted here, and the User is responsible for reviewing them periodically.
1. WEBSITE OWNER
The website www.companhiaatlantica.pt, hereinafter referred to as the website, is provided by Takenet Unipessoal Lda, hereinafter identified by the brand CªAtlântica, with the following legal information:
CPF: 510 611 656
Takenet Unipessoal Ltda
Rua Comandante João Belo 45 3ºESQ
2400-159 Leiria – PORTUGAL
Tel: +351 244 049 402 (national landline call)
Email: info@companhiaatlantica.pt
Hours: Weekdays from 09:00 – 18:00 (UTC+00:00)
Any contact via telephone or email must be made through the means indicated in this section, and it is the User’s responsibility to periodically review this information to ensure its accuracy.
2. USER ACCOUNT
2.1. By registering their user account on the website, the User declares that they agree to the posted Terms and Conditions; therefore, only after accepting them may they place an order.
2.2. The User is responsible for using the website privately and securely. We are not responsible for any damage or loss caused by unauthorized access to the user account resulting from the User’s actions.
2.3. CªAtlântica reserves the right to refuse or cancel the registration of any User whenever it deems necessary.
3. PRODUCTS
3.1. CªAtlântica provides detailed information about the characteristics and particularities of the products advertised in the online store, as well as high-resolution photographs illustrating them.
3.2. Due to technological limitations, slight differences may sometimes be noticed between the advertised photograph and the final product.
3.3. It is recommended to carefully read the product descriptions and analyze the photographs. If you still have any questions, please contact us through the available contact methods.
3.4. The digital gift voucher is a CªAtlântica gift voucher in digital format, dematerialized and sent by email to the recipient. The card code becomes active and is sent immediately after you make the payment, becoming available for use in our online store.
3.4.1. To purchase a digital gift card, simply choose a design, select the value you wish to offer, enter the recipient’s contact information, your information, and make the payment.
3.4.2. There are no fees associated with the purchase of a digital gift voucher. Only the value you wish to offer on the digital gift voucher will be charged.
3.4.3. The digital gift voucher is valid for 12 months from the date of purchase.
3.4.4. The digital gift card has a minimum value of €20 and can be used on any product available in our online store. It can also be used in conjunction with discounts, promotional codes, and current campaigns.
3.4.5. To use the digital gift card, add its code in the indicated area of the shopping cart or checkout page.
3.4.5.1. You can check the balance of the digital gift card in the “My Account” panel.
3.4.5.2. Shipping costs may apply, depending on the value of your order and current campaigns.
4. PRICES AND FEES
4.1. CªAtlântica reserves the right to change the prices on this website without prior notice; however, we guarantee that the prices shown at the time of order placement will be the ones considered for invoicing.
4.2. The prices applied to the products are in Euros and include VAT at the legal rate in force at the time of purchase, plus shipping costs whenever applicable.
4.3. Shipping costs are the responsibility of the User and are included in the total order value, and will be communicated to the User at checkout before payment is made.
4.4. Import duties, taxes and other charges are not included in the product prices or shipping costs and are the User’s responsibility. We recommend contacting the country’s customs office to determine any additional costs before making a purchase.
5. ORDER REQUEST
5.1. To place an order online, the User must register on the website, providing the necessary data and completing all mandatory fields of the registration form. Once registration is complete, you will receive a user number. Only Users who are individuals of legal age or legal entities may create an account.
5.2. After completing registration, the User may place their order request online on the website, accessing their account using the login credentials defined during registration.
In exceptional cases, if a technical problem occurs on the website, the order request may also be made by telephone or email, using the posted contact information, and indicating the requested data.
5.3. Regardless of the contact method, we always guarantee compliance with appropriate measures to ensure the level of security in data processing.
5.4. When initiating an order, the User is sending an offer to CªAtlântica to purchase the products selected, in accordance with the posted Terms and Conditions. CªAtlântica reserves the right, at its discretion, to accept or reject any offer sent to it. Acceptance and confirmation of the order is communicated via email after payment confirmation, which includes tracking information (the tracking number). If, for any reason, the order is rejected, we will contact you through the most appropriate means.
5.5. At CªAtlântica, information regarding stock, prices, and discounts is automatically entered, so if any technical error occurs, you will be informed of the problem and its resolution, such as replacing missing products with others or needing to correct/adjust the amount of your invoice.
Whenever the User disagrees with the presented resolution, CªAtlântica reserves the right to cancel the order, refunding any amount paid up to that point.
5.6. The order can be canceled at any time as long as it has not yet been shipped. The cancellation must be requested by the User via email, placing in the subject line “Order Cancellation | Order Number”. Subsequently, the amount paid will be refunded.
6. PRODUCT AVAILABILITY
6.1. Products with the status AVAILABLE BY ORDER are not immediately available and may take 15 to 30 business days for delivery. If the order includes both this type of product and products with the status IN STOCK, it will only be shipped when it is complete. It is possible to request the early shipment of IN-STOCK products by contacting us via email, putting in the subject line “Early Shipment | Order Number”, however, additional shipping costs may apply, depending on the value of the products and the delivery address.
6.2. Orders are processed according to stock availability. If any of the products are not available in stock, we will contact you as soon as possible via email, informing you of the estimated delivery time. If the User does not agree with the solution presented, they may cancel the order, and any amount paid up to that point will be refunded.
7. PAYMENT METHODS
7.1. To ensure maximum security in payments made, CªAtlântica allows payments through PAYPAL, STRIPE (Visa and other payments) and IFTHENPAY (Multibanco payments available only in Portugal).
7.2. If there is any suspicion of fraud or any type of irregularity, CªAtlântica reserves the right to cancel transactions.
7.3. CªAtlântica offers its Users several payment methods, namely:
– Credit or debit card
When paying by credit or debit card, order confirmation is made after payment approval by the relevant banking institution. American Express, Maestro, and all Visa and MasterCard cards verified by Visa as secure payment methods are accepted.
– Multibanco (available only in Portugal)
After completing the order, the User will receive an automatic email with the necessary details to make the payment via boleto or NET BANKING.
– MB WAY (available only in Portugal)
With MB WAY, order payment is made quickly and conveniently via smartphone. For more information about this payment method, please visit www.mbway.pt. If you pay using this method, any refunds will be made via bank transfer. The User must provide their IBAN when requested.
– PayPal
One of the most widely used payment methods for online purchases worldwide. For more information about this payment method, please visit www.paypal.com.
– Google Pay and Apple Pay
With this payment method, there is no need to manually enter card details. With Apple Pay, authentication is done via Face ID, Touch ID, or password; with Google Pay, through the Android device itself.
– Klarna
This payment method is only available for orders of €35 or more. For more information about this payment method, please visit www.klarna.com.
7.4. Where applicable, if payment is not made within the stipulated period, or if for any technical reason the amount is refunded to the User’s account, the order will be considered cancelled.
7.5. After the purchase, the respective invoice will be sent by email, which will include a breakdown of the VAT amount and any shipping costs, where applicable.
8. ORDER DELIVERY
8.1. Products will be dispatched and shipped to the delivery address provided by the User after payment confirmation.
8.2. When a product is indicated as IN STOCK, the time between placing the order and delivery depends on:
– Delivery time (4-6 business days)
This period corresponds to the time elapsed between payment confirmation and order pickup by the contracted carrier, and may vary depending on product availability.
– Transportation time (variable depending on the carrier)
Delivery is carried out by the contracted carrier; therefore, CªAtlântica has no control over the time elapsed during this period. The User will be informed by email when the order is shipped, i.e., after acceptance by the carrier.
8.3. Order status tracking should be done directly on the website by accessing, after logging in, the MY ACCOUNT panel via the icon, in the ORDERS tab, where you will find the link that will direct you to the carrier’s website. Tracking can also be done directly on the carrier’s website using the tracking number previously sent by email.
8.4. Whenever the delivery deadline is exceeded, CªAtlântica will contact you to resolve the situation.
8.5. The User is responsible for ensuring their availability or, alternatively, that of a representative to receive the order at the defined delivery address. If, for any reason, delivery is not possible, the order will be returned to CªAtlântica and the amount paid will be refunded, excluding shipping and return costs, if any.
9. WARRANTY & AFTER-SALES SERVICE
9.1. All products are covered by a 1-year warranty period after receipt, for manufacturing defects that compromise their functionality and safety. Situations where the User verifies that the product upon receipt is damaged or has any anomaly are also covered by said warranty.
9.2. Situations of damage due to misuse, natural wear and tear, and/or partial or total alteration of the products are excluded from the warranty.
9.3. To activate said warranty, the User must contact us via email or telephone, informing the order number, description of the defect, and photographs and/or videos that demonstrate it.
9.4. When the warranty is activated, the product may be replaced with a new one of the same reference. In situations where this is not possible, a refund of the amount paid for the product will be made.
9.5. The return costs related to activating the warranty are borne by CªAtlântica.
9.6. If you wish to speak with our customer service team, you may do so through the posted contact information or by sending a message via the contact form available on the website.
10. EXCHANGE AND RETURN POLICY
10.1. If the User is not satisfied with the product received, for any reason, they may exchange or return it within 14 business days of receipt.
10.2. For exchanges or returns, the User must contact us via email, putting in the subject line “Exchanges and Returns | Order Number”, and describing the reason.
10.3. For an exchange or return to be eligible, the product to be returned must be carefully packaged to prevent any damage during transport and, whenever possible, returned in its original box or similar, and must not have been used in any way that diminishes its value.
10.4. The condition of the returned product will be analyzed upon receipt and, if it is not in compliance, the expected refund amount may be refused or deducted.
10.5. After all the conditions mentioned above are met, the User will be contacted to proceed with the refund of the amount paid for the products, excluding shipping costs. If the User requests a product replacement instead of a refund, they will also be contacted to be informed of the procedure to follow.
10.6. The costs of return shipping, and reshipping if applicable, related to exchanges or returns are borne by the User.
11. RESPONSIBILITY AND CONDUCT
11.1. CªAtlântica undertakes to provide its Users with all necessary and relevant information about the products offered.
11.2. The User undertakes to correctly fill out the order request forms and provide their data in accordance with the instructions provided. CªAtlântica ensures the protection of the data provided, in accordance with applicable legislation.
11.3. The User agrees to pay the value of the products, including taxes and associated shipping costs.
11.4. It is recommended that the User keep a copy of all data related to the order. CªAtlântica is not responsible for the loss of data, files, or any other damages resulting from the User’s failure to back up their data.
11.5. CªAtlântica is not responsible for the consequences arising from the misuse of products purchased in the online store.
11.6. All comments written by customers will be subject to verification by the CªAtlântica team; therefore, comments that constitute a violation of the law or principles of ethics and morality, such as abusive advertising, defamation, insults, among others, may be rejected or edited.
12. PROCESSING OF PERSONAL DATA
12.1. CªAtlântica is responsible for the processing of Users’ personal data collected on the website. For information on the processing of Users’ personal data, please consult CªAtlântica’s Privacy Policy available on the same website.
12.2. The personal data that the User provides is essential. In the absence of this information, the order will be automatically cancelled.
12.3. By registering on the website, the User agrees to provide valid personal data, data that allows the CªAtlântica service to function, as well as allowing the sending of information and advertising related to CªAtlântica products and offers.
13. INTELLECTUAL PROPERTY
13.1. All content present on the website (images, videos, descriptions, trademarks and others) are the property of CªAtlântica. The duplication of this content, in whole or in part, by any means, must have the prior and explicit approval of CªAtlântica.
14. LAW AND JURISDICTION
14.1. This agreement shall be governed in accordance with Portuguese and European law.
14.2. In case of a dispute, the consumer may resort to an alternative dispute resolution entity for consumer disputes (DISPUTE RESOLUTION FUND – End Consumers):
– CNIACC: National Center for Information and Arbitration of Consumer Disputes (for more information, please visit www.cniacc.pt).
15. OFFERS
15.1. CªAtlântica sometimes offers deals such as promotional campaigns and discount vouchers.
15.2. All promotional offers, discounts and vouchers available on the website have specific values and validity periods, which will be indicated, and are subject to stock availability. CªAtlântica reserves the right to modify or terminate offers at any time without prior notice, whenever it deems necessary.
15.3. Vouchers provided by CªAtlântica are personal and non-transferable, except when expressly indicated otherwise, such as gift vouchers. Each voucher can only be used once and cannot be combined with other promotions or discounts, unless otherwise stated.
15.4. To use a voucher or promotional code provided by CªAtlântica, there will always be a minimum order value stipulated in the current campaign.
15.5. To take advantage of a promotional campaign or voucher when placing an order, the promotional code must be entered in the specific field at checkout. If the promotional code is not applied correctly at checkout, CªAtlântica is not responsible for adjusting it later.
15.6. Some offers may be limited to specific product categories or require a minimum purchase value to be applied. Such restrictions will be communicated along with the terms of the respective current campaign.
15.7. Any attempt to fraudulently use the offers made available, such as using multiple accounts to take advantage of the same offer, may result in the cancellation of the order and the suspension of the User’s account.
Updated in January 2026.
